Shipping policy

Effective Date: January 1, 2026

At Vantera Wellness, we strive to deliver your wellness products quickly, securely, and transparently. This Shipping Policy explains how we process, ship, and deliver orders placed through The Vantera Shop.

Shipping Overview

Whether you're ordering a single wellness kit or coordinating a bulk corporate order, our goal is to ensure your products arrive safely and on time.

We currently ship throughout the Washington, DC, Maryland, and Virginia (DMV) region, with additional shipping options available for select U.S. locations.

Order Processing

Most orders are processed within 1–3 business days after payment is confirmed.

Processing times may be longer during:

• Holiday seasons

• Large corporate orders

• Product launches

• High-demand periods

You will receive an email confirmation once your order has been shipped.

Estimated Delivery Times

Delivery estimates begin after your order has been processed and shipped.

Shipping Costs

Shipping charges are calculated during checkout based on:

• Delivery location

• Order size

• Shipping method selected

• Product weight

From time to time, we may offer promotional free shipping on qualifying orders.

Corporate & Bulk Orders

For employer wellness programs and large corporate orders:

• Delivery schedules are coordinated directly with your organization.

• Bulk shipments may be delivered in multiple packages.

• Custom wellness kits may require additional production time before shipping.

Our team will communicate estimated timelines for large-scale orders.

Order Tracking

Once your order ships, you'll receive:

• A shipping confirmation email

• Tracking information (when available)

• Estimated delivery updates

Tracking may take up to 24 hours to become active after shipment.

Delivery Information

Please ensure that your shipping address is accurate before placing your order.

Vantera Wellness is not responsible for delays caused by:

• Incorrect shipping addresses

• Carrier delays

• Severe weather

• Natural disasters

• Other circumstances beyond our control

Damaged or Missing Orders

If your order arrives damaged or appears incomplete:

1. Contact us within 7 days of delivery.

2. Include your order number.

3. Provide photos of any damaged items or packaging when possible.

We'll work with you to resolve the issue as quickly as possible.

Lost Packages

If your tracking indicates delivery but you haven't received your package:

• Check with household members or your mailroom.

• Contact the shipping carrier.

• Reach out to our support team for assistance.

We'll help investigate eligible shipping issues with the carrier.

International Shipping

At this time, our primary fulfillment supports domestic U.S. shipping. International shipping availability may vary depending on the product and destination.

Please contact us for international or special delivery requests.

Changes to Orders

If you need to update your shipping address or order details, contact us as soon as possible.

Once an order has entered fulfillment or shipped, changes may no longer be possible.